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The most urgent questions
Wrong date booked?
If you typed in the wrong date, please go to our Customer Support
page within 24 hours of purchase and choose the "wrong
date" option from the drop down menu. Please keep in mind that
your current fare may not be the same or available for the new dates you
are requesting. There will also be additional fees charged for changing a
non-changeable ticket.
Wrong times?
If you typed in the wrong departure or arrival times, you will need to
go to our Customer Support
page within 24 hours of purchase and choose the “wrong
time” option from the drop down menu. Please keep in mind that
your current fare may not be the same or available for the new times you
are requesting. There will also be additional fees charged for changing a
non-changeable ticket.
Wrong airport?
If you typed in the wrong airport code, you will need to visit our Customer Support
page within 24 hours of purchase and choose the “wrong
airport” option from the drop down menu. Please keep in mind that
your current fare may not be the same or available for the new times you
are requesting. There will also be additional fees charged for changing a
non-changeable ticket.
Wrong passenger name(s)?
If you typed in the wrong passenger name, you will need to visit our Customer Support
page within 24 hours and choose the "wrong name" option
from the drop down menu. Please keep in mind that your current fare may
not be the same or available for the new times you are requesting. There
will also be additional fees charged for changing a non-changeable
ticket.
How do I contact a travel consultant?
If you need to contact a travel consultant to assist you with your
booking, call our support desk at 1(888) 81 VISIT (84748) or email us at info@2CAfrica.com.
Wrong email address?
If you typed in the wrong email address, you will not receive our email
confirmation. An email confirmation is automatically sent to the email
address provided to us at the moment the ticket is issued. The
confirmation email is important for several reasons: 1) it serves as a
receipt, 2) its is an important form of identification for you to show at
check-in and 3) it provides us with an important tool for communicating
with you regarding airline schedule changes. To solve this problem there
are two possible solutions.
1) If you have your reference code (it was provided on the confirmation
page that you printed from the website) but have not received your
confirmation email; you can go to the CheckMyReservation
page, input your reference code and email address and access your
itinerary page.
2) If you did not receive your email confirmation, please go to our Customer Support
page and choose the “wrong email address” option from the
drop down menu and provide us with your correct email address. We will
then update your email information and send you a confirmation email
confirming that the change has been made. To be extra certain that we
receive your correct email address, please email us your correct email
address at info@2CAfrica.com.
How do I add additional passengers to an existing
reservation?
To add additional passengers to a reservation, you will need to visit
our Customer
Support page and choose the "add additional
passengers" option from the drop down menu. As the airlines
change fares continuously, we cannot guarantee that the new passenger will
get the same fare or flights.
How do I contact the airlines with a
question?
To contact the airlines with a question please visit our Airline
Contact page. This page will provide you with the toll free phone
numbers for all of the world's major airlines.
Will the airline change my flights?
As the airlines make flight schedule changes at their discretion, and
some changes are last minute, it is strongly advised that you contact the
airlines 24 hours prior to departure to re-confirm your flights. For a
list of airline phone numbers, please go to the top of our help page (FAQ)
and choose the "How do I contact the airlines with a
question?" option from the drop-down menu. To see at any time
whether the airlines have updated global systems with changed flights,
monitor your reservation at our CheckMyReservation
page, using your reference code and email address for access. If the
airline has made an inconvenient change, you may use the Airline
Contact page. This page will provide you with the toll free phone
numbers for all of the world's major airlines.
Questions about the booking process
Nothing happened or the screen went blank when I tried to
purchase?
A very small number of users, depending on their web browsers, type of
internet access or conflicting software on their system (e.g. adware),
have informed us of a potential concern. They mentioned that when they
clicked on the purchase button to book a ticket one of the following
problems occurred: 1) their screen froze, 2) their screen went blank, 3)
they were kicked off the internet or 4) nothing happened at all. This is
not caused by the web site itself but the presence of conflicting software
on their system (e.g. adware). To see if a reservation was created, please
visit our Customer Support
page and choose the "blank screen" option from the drop
down menu.
How do I purchase an airline ticket for someone
else?
Due to credit card fraud, third party bookings are not allowed to be
completed through the website. We do allow third party billings to be
completed under some circumstances, but you will be asked to provide us
with a faxed credit card authorization form and the associated
documentation. To complete a third party booking, please contact our Customer Support
page and choose the "third party billing" option from the
drop down menu.
Why is a flight or fare shown and then not available when
I attempt to book it?
There may be a delay between when a fare or flight is sold out and when
the Airline updates its inventory in the Airline Reservation System (GDS).
This is usually caused by the Airlines not updating their availability in
a timely manner. We apologize for any confusion, frustration or
inconvenience this may cause you. However, please note that GDS
availability is the responsibility of the Airlines to update; not the
responsibility of the travel site. The travel site simply displays the
availability provided by Airlines to the GDS.
Why did I receive a "Validation Error" when trying to
book?
Some portion of your reservation form was not filled out correctly.
Common errors are incorrect billing address, wrong credit card numbers,
incomplete email addresses, etc. Please make sure all of your information
is correct and try to submit the form again.
If you are certain that the information is correct, please visit our Customer Support
page and choose the "Validation Error" option from the
drop down menu and explain what error you are experiencing. Once we
receive your request we will respond promptly.
How do I cancel my reservation?
Due to the fact that all airline tickets are non-refundable,
non-changeable and non-cancelable; unfortunately cancellations are not
permitted.
How do I book multiple destinations?
There is a multiple destination booking button on the top portion of
the home page that must be clicked in order to book multiple
destinations.
How do I get/change seat assignments?
Seat numbers are automatically assigned after your reservation has been
ticketed on all applicable flights. To change your seat assignments,
please contact the airlines directly. For a list of airline phone numbers,
please visit the Airline
Contact page.
To change your seat assignments, please contact the airlines directly.
For a list of airline phone numbers, please visit the Airline
Contact page. Please note that for certain flights, airlines will not
allow seat assignments until you arrive at the airport. This includes
flight segments that are mostly full and segments that begin and end
outside your country of origin (such as from one city in China to another
in China).
How do I order a special meal?
There is an option on the passenger information page to choose a
special meal. If you forgot to request a meal, please contact the airline
directly. For a list of airline phone numbers, please visit the Airline
Contact page.
Questions about the payment Process
Can I pay for the ticket with a debit card?
Yes, however debit cards normally have a low daily limit which may
interfere with your ability to purchase your ticket. If your ticket price
is higher than your daily limit, you may contact your bank and have them
increase your daily limit to the amount of the airline ticket. Your debit
card must also have a Visa or MasterCard logo on it in order for the card
to be accepted.
Are all prices in US Dollars?
As stated on our home page, all of our prices are quoted in US dollars.
We do accept Canadian credit/debit cards and the final charges on your
Canadian statement will be in Canadian Dollars after our price quote has
been converted from US Dollars.
Do you accept Canadian credit/debit cards?
We do accept Canadian credit/debit cards. The final charges on your
Canadian credit card statement will be in Canadian Dollars after our price
quote has been converted from US Dollars.
I have a non-US, non-Canadian credit card, can I use
it?
Unfortunately we are unable to accept credit cards issued outside of
the US or Canada as payment towards your airline ticket.
My credit card was declined?
If your credit card was declined, please contact your bank to determine
why. Common reasons include the following: (1) using a debit card that has
too low of a daily limit, (2) using a card that has not yet been
activated, (3) typing an incorrect expiration date or billing address or
card number, or (4) the bank is not used to you charging this much money
at one time.
How do I purchase an airline ticket for someone
else?
Due to credit card fraud, third party bookings are not allowed to be
completed through the website. We do allow third party billings to be
completed under some circumstances, but you will be asked to provide
Travel Support with a faxed credit card authorization form and the
associated documentation. To complete a third party booking, please
contact our Customer Support
page and choose the "third party billing" option from the
drop down menu.
Is there a service fee for purchasing my ticket through
the site?
All airfare prices include non-refundable per ticket booking fees. Fees
often will show as part of an "airfare balance" charge on your credit card
statement, separate from the rest of the cost of the airline ticket; and
it will be charged in our travel support center's name. There are
click-able links on the web site that display the current values for the
fee(s). On your credit card statement, be aware that any charge labeled
"airfare balance" may contain more than just the fees; it may contain part
of your base fare itself.
Why are there different charges on my credit
card?
Charges to your credit card may appear in the name of the airline
involved, one of their service providers or one of our participating
consolidators. Processing fees and airfare balances may appear as a
separate charge on your credit card under our travel support center. For
information on fees and airfare balances, please select the question
“Is there a service fee for purchasing my ticket through the
site?” from our FAQ help page.
Can I use an airline coupon or voucher
online?
We are unable to accept vouchers or airline coupons as partial or full
payment towards the purchase of an airline ticket. It is suggested that
you contact the issuing airline directly. For a list of airline phone
numbers, please visit the Airline
Contact page
Questions about the confirmation/ticketing process
How do I review/confirm my reservation?
After making a reservation, you will receive an email that reconfirms
all of your reservation information. To review/confirm your reservation,
please go to the CheckMyReservation
page, input in your reference code and email address and pull up your
confirmation page. You can then print this page for your convenience.
What if I have not received my confirmation
email?
A confirmation email is automatically sent to the email address
provided to us at the moment the ticket is issued. The confirmation email
is important for several reasons:
a) it serves as a receipt
b) its
is an important form of identification for you to show at check-in
c)
it provides us with an important tool for communicating with you regarding
airline schedule changes.
If you did not receive your confirmation email, it could be due to: 1)
a misspelled/mistyped email address, 2) the email going to a different
folder (other than your Inbox), 3) spam blockers preventing the email from
reaching you (AOL and EarthLink are notorious for this) or 4) that you
have booked your reservation through a different website. To solve this
problem there are two possible solutions.
1) If you have your reference code (you printed the confirmation page
from the website) but have not received your confirmation email; you can
go to the CheckMyReservation
page, input in your reference code and email address and pull up your
confirmation page. You can then print this page for your convenience.
2) If you do not have your email confirmation or reference code, you
will need to go to our Customer Support
page and choose the "no confirmation email received"
option from the drop down menu.
What if I do not have a reference code?
The six-digit reference code is comprised of capital letters and
numbers. It first appears on the order confirmation screen that displays
after you have made a reservation request. If you did not print the
reservation request page, then it also appears in the ticket confirmation
email that is sent to you within 72 hours of making a reservation. If you
failed to receive an email confirmation, please go to our Customer Support
page and choose the "no confirmation email received"
option from the drop down menu.
If you are sure your email address is correct and is not influenced by
spam blockers, then you may have either not completed your booking
correctly or you may have made a booking through a different travel site.
If you are sure that you made the booking through this travel site, please
go to our Customer Support
page and choose the "unconfirmed reservation" option from
the drop-down menu.
I need another copy of my itinerary or I lost my
itinerary?
If you need another copy of your itinerary, please go to the CheckMyReservation
page, input in your reference code and email address and pull up your
confirmation page. You can then print this page for your convenience. If
you do not have your six-character reference code, please select the
question “What if I do not have a reference number?” from
the top of the FAQ help page that you are currently viewing.
I have a confirmed reservation on 2 or more airlines. Why
are you unable to issue my ticket?
Some airlines do not have ticketing (or luggage transfer agreements)
with each other. This means that the itinerary that you chose cannot be
issued. You can either go back to the website and try again or contact our
Customer
Support page and choose the "unconfirmed reservation"
option from the drop down menu. Our agents will be happy to try and find
you an alternative. If they are unable, your reservation will be cancelled
and nothing will be charged to your credit card.
Why are you unable to issue tickets on certain
airlines?
We cannot issue tickets on certain carriers due to the airlines not
having ticketing agreements with the Airline Reservation System. When this
happens, your reservation will be automatically cancelled and nothing will
be charged to your card. We will also send you an email to make you aware
that the reservation cannot be ticketed and has been cancelled. It is
strictly the airlines’ responsibility to make sure their flights are coded
properly in standard global systems. If you believe that your reservation
was not ticketed and you have not received an email from us, please go to
our Customer
Support page and choose the "unconfirmed reservation"
option from the drop down menu
Do I have an electronic (e-ticket) or paper
ticket?
Our system is programmed to automatically issue e-tickets first. If the
airline prohibits an e-ticket, then the system will automatically issue a
paper ticket and an additional Fedex shipping charge will be applied to
your total charges. To confirm whether you have an e-ticket or paper
ticket please go to the CheckMyReservation
page, input in your reference code and email address and pull up your
confirmation page.
Questions about the shipping process
I purchased a paper ticket, how will I receive
it?
Your paper tickets are normally shipped within 24 hours of purchase via
Fedex with the exception of weekends and holidays. Our travel support
center uses 2 day shipping whenever possible and overnight shipping for
last minute tickets.
What is the shipping charge?
Our travel support center uses Fedex 2 day shipping to ship all paper
tickets to our customers. For shipments within the continental US, the
Fedex shipping charge is $19.00 for the standard 2 day shipping.
Additional shipping fees will be applied for shipping to Canada, Alaska,
Hawaii and Puerto Rico. A minimum $45.00 shipping fee will be charged for
international deliveries (with the exception of Canada).
Why did I not receive my e-tickets in the
mail?
E-tickets stand for electronic tickets and subsequently are done
electronically (without a paper ticket). If you purchased an e-ticket,
your email confirmation is your receipt. You will not receive anything
else in the mail. All that you need to check-in with an e ticket is to
show your picture ID (such as your driver's license or passport). We
recommend that you print a copy of the confirmation email that was sent to
you so that you have your flight information with you when you travel.
I did not receive my paper tickets in the mail, what
should I do?
Normal shipments of paper tickets may take up to 3 business days from
the date of purchase to the time they arrive at your home. International
shipments may take up to 7 business days. To make sure you have paper
tickets, please go to the CheckMyReservation
page, input in your reference code and email address and pull up your
confirmation page to determine what type of tickets you have.
If you are sure that you have paper tickets and you have not received
them within 7 days of your booking date or within 5 days of departure
date, please go to our Customer Support
page and choose the "shipping a paper ticket" option from
the drop down menu and provide us with the date in which you purchased the
paper ticket as well as your correct shipping address. We will have
someone in the shipping department look into it for you and resolve the
issue immediately.
I have a PO Box, how will you ship me the
tickets?
For credit card verification purposes you must enter the address where
your credit card billing statements are mailed to, even if it is a PO Box
or an APO address. However, as per Fedex rules, if your reservation
requires a paper ticket, we will be unable to send your tickets to a PO
Box or an APO address.
To resolve this problem, please provide us with your current mailing
address. To provide us with your current mailing address please go to our
Customer
Support page and choose the "shipping a paper ticket"
option from the drop down menu. Please note that if your departure date is
five days from the date you purchased your tickets, Fedex may not be able
to deliver your paper tickets to you prior to departure, in which case we
will make an effort to contact you.
Can I send the tickets to a different mailing
address?
As per stringent rules imposed by credit card companies and banks, we
are obligated to ship all paper tickets only to the billing address that
the customer has provided. This extra level of security protects the
customer from fraudulent charges.
I typed in the wrong shipping address?
If you typed in the wrong shipping address, please go to our Customer Support
page IMMEDIATELY and choose the "wrong shipping address"
option from the drop down menu and type in the correct shipping address
(no PO Boxes please). Once we receive the correct shipping address from
you we will update your record and ship the documents to the correct
address.
Questions about the traveling process
How do I travel with an electronic ticket?
Electronic tickets allow you the convenience of traveling without being
required to carry traditional paper tickets. The electronic ticket or
e-ticket is convenient because you no longer have to worry about carrying
or possibly losing your airline ticket. With an electronic ticket, all
that you need at check-in is your valid ID card and your email receipt.
Always reconfirm your flights directly with the airline 24 hours prior to
departure, as airlines frequently have schedule changes. For a list of
airline phone numbers, please visit the Airline
Contact page.
What identification do children need at the
airport?
Any children under the age of 18 will need an accompanying adult to
certify their identity. Although not required, having a copy of a birth
certificate is a good idea. For most international travel, please see our
FAQ question, “What are the check-in procedures for domestic and
international flights?”
What are the rules on unaccompanied minors/children
traveling alone?
Airlines have specific rules regarding unaccompanied minors/children
traveling alone. Therefore we recommend that you contact the airline
directly regarding their specific rules on unaccompanied minors/children
traveling alone. For a list of airline phone numbers, please visit the Airline
Contact page.
Why do I have to change airports?
Although all change of airport rules are clearly stated prior to any
purchase, the passenger may choose to change airports for one or more of
the following reasons: 1) switching airports can often lower your total
airfare, 2) when certain carriers are combined with others, it may require
a change of airports, 3) there are no other flight options available to
meet your travel needs (you have to fly with a specific airline out of a
specific airport). Unfortunately, the airlines do NOT provide
transportation or accommodations to the passenger for the inconvenience of
switching airports. This cost and inconvenience will be at your expense
and you will have to claim your luggage from one airport and re-check it
in at the other airport. You will also need to allow for a minimum of 3
hours to make the airport change, barring there are no delays on your
flights.
What are the check-in procedures for domestic and
international flights?
Firstly, always reconfirm your flights directly with the airline 24
hours prior to departure, as airlines do make schedule changes. For a list
of airline phone numbers, please visit the Airline
Contact page.
When packing, please remember that new Federal carry-on rules allow for
only one standard-size carry-on bag and one personal item such as purse,
laptop computer, small book-type backpack or briefcase. The Transportation
Security Administration requests travelers not to lock their checked
luggage. If your bag is locked and there is a need to inspect the bag, the
locks will be removed by security.
New Federal security rules require customers who have checked baggage
to fly on the same flight as their checked bags. If you are checking your
bags, be sure your name and contact information is on the outside and
inside of each bag. If you're checking bags for a domestic flight, you
should arrive at the airport 90 minutes prior to departure. If you only
have carry-on luggage, plan to arrive 60 minutes prior to departure. For
international flights, it's recommended that you arrive at least two hours
prior to departure. For international flights all passengers will need
their passports. Have your government-issued photo ID available at all
times, as well as a printed itinerary if you're traveling with an
electronic ticket. As per FAA rules, if you are traveling on a domestic
flight with a child or children under the age of 18, they do not need a
photo ID as long as the accompanying adult certifies their identity.
As always, passengers should reconfirm their flight times directly with
the airlines either the night before or early the day of departure to
insure that no last minute schedule changes have occurred. If you wish to
reconfirm your flights with the airlines or if you have any questions
about a particular airline's rules, please contact the airlines directly.
For a list of airline phone numbers, please visit the Airline
Contact page.
What are Visa’s and passports and do I need one to
travel?
Each country has its own Visa and Passport requirements. It is up to
each individual to determine the Visa and Passport requirements for the
country they will be visiting. Additional tips and information on airport
security and check in procedures can be reviewed by accessing the Transportation Security Administration
Web site.
Will the airline change my flights?
As the airlines make flight schedule changes at their discretion, and
some changes are last minute, it is strongly advised that you contact the
airlines 24 hours prior to departure to re-confirm your flights. For a
list of airline phone numbers, please go to the top of our help page (FAQ)
and choose the "How do I contact the airlines with a
question?" option from the drop-down menu. To see at any time
whether the airlines have updated global systems with changed flights,
monitor your reservation at our CheckMyReservation
page, using your reference code and email address for access. If the
airline has made an inconvenient change, you may use the Airline
Contact page. This page will provide you with the toll free phone
numbers for all of the world's major airlines.
My question does not appear above
My question does not appear above, how can I contact
Customer Support?
If your question does not appear in the FAQ section, please go to our
Customer
Support page.
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