Privacy Policy
While you are visiting our site and making reservations or purchasing tickets through us whatever information we obtain from you. We are not going to disclose the individual costumer name or other personal information to the third party, unless there is legal reason, because we are committed to protecting your privacy and the importance of security for our clients is of our utmost concern to us. We take great care in proving secure transactions from your computer to our server. But unfortunately no transaction is 100% secure. Our site may contain links, which are operated by a third party; the information and policies within those sites are not covered by Travel Inn. So we encourage you to read all of the policies before you use this site.

Fare Guarantee
Fares are guaranteed at the time of booking only when accompanied by a valid credit card payment. Fares are subject to change until a valid form of payment is received by Travel Inn on or before the time requested.

Payment
The following credit cards will be accepted:
American Express
Master Card
Discover Card (not valid for Lufthansa booking)
Visa

Debit Card cannot be used

Checks Payment
With check payments, reservations will be held or seven days. Within these seven days, if the payment is not received, the reservation will be cancelled and then it is not necessary that you will receive the same fair.

Cancellation, Changes and Refunds
There are two different kinds of cancellations. One is the cancellation or changes made by the passenger. Cancellation or changes are not allowed to be made after the issuing of a ticket. However, with some airlines you are able to change the date, after paying a penalty. That penalty includes the penalty of the consolidator and the penalty of the airline, processing fees and the difference of the fares of that time. Processing charges will be non-refundable. In some airlines you can change the return date without penalties, however some airlines penalties are compulsory in changing the return date. If you want to change the return date and you are at your destination point, you should contact the airline there. Some airlines will all date changes at all, and if you do you will loose all your money. No changes are possible on one way flights, even if a price is showing for changes on the website. You will not be able to get a refund if you use the ticket partially.
The other type of cancellation and changes are made by the airlines. If the airline changes their schedule or cancels the flight; due to weather problems, natural disasters, epidemics, political problems; in this case the airline will arrange an alternative. However if you think that the alternatives are inconvenient for you and want your money back. We will not waive our portion of the charges and cancellation penalties. You will also not receive a refund of your processing fees. If you have no problems with your schedule changes and you still want to use the same airline, then the airline will re-issue your ticket. In that case you have to mail your ticket. The airline will re-issue the ticket free of charges. However, you will be charged a fee for the re-ticketing and re-shipping. The charges will depend on which of our consolidators issues your ticket. If you send in your tickets for a refund, you will get your money back within 6 to 8 weeks, after penalty charges have been made. Some airlines it can take up to 6 months to receive your refund.

No-Show
If you are no-show and you did not cancel your reservation before the departure you will loose all of your money. Your reservation should be cancelled at least one week before the departure date.
Transferable
Airline tickets are never transferable to another person. Name changes are not allowed. Make sure that you do not use nicknames and check the spelling of the name. Give the exact full name as it is shown in the passport. If you give the wrong name or nick name the airline will not allow you to board the flight.

Passport and Visa
The passenger is responsible for all travel documents and information about passport/visa/transit visa/immunizations. You should have a valid passport for at least 6 months. It is your responsibility to call the embassy of the destination to enquire about visas and transit visas. Travel Inn is not responsible for Visa and Passport information.

Reconfirmation
You must reconfirm your flight directly with the airline at least 72 hours prior to departure. At each point or your reservation will be automatically cancelled..

Check-in
You must arrive at the airport at least 3 hours before the departure time. Check in later than that time could result in denial of boarding.

Frequent Flyer
Once booked and ticketed it is the responsibility of the passenger to contact the airline and give them the frequent flyer number.

Lost Baggage
Travel Inn acts only as an agent in all matters. If you have damaged or lost your baggage we are not responsible, and you should directly contact your airline.

Lost Ticket
Lost, stolen, or destroyed tickets must be paid for until refund is obtained from the issuing airline. There will be service charges also paid by the passenger. You must inform us in advance so we can arrange another ticket.

Meal Arrangement/ Seat Assignment
We suggest the passengers to call the airline directly for seat assignment and special meals or any other special request such as wheel chairs or bassinet seat for the baby.

Airline Bankruptcies
If an airline declares bankruptcy it is not obligated to carry you or refund tickets issued before bankruptcy. Travel Agents are not allowed to refund tickets for airlines, which have declared bankruptcies. Money given to travel agency become the property of the airline immediately. We are required by the laws to comply with the Airline orders.

If you do not receive a response from us within 24 hours, it may be due to the misspelling of the email address. After making the reservation please keep in touch until you receive your ticket. As soon as you get your tickets please check them to make sure there are any discrepancies please contact us as soon as possible. We do not deliver tickets at P.O box addresses. If you have a paper ticket and it has been lost in the mail, or did not receive the ticket on time. Travel Inn will not be responsible for that. You should contact the airline and us. You will need to file a lost ticket application, buy a new ticket and apply for a refund. Each airline has its own policies. You are welcome to file a claim with federal express, the US postal service or any other carrier.

travel@travelinnusa.com